Website Policy

1) Privacy Policy

This website is committed to protecting the privacy of the users, and strives to provide a safe and secure user experience. This Privacy Commitment only applies to data gathered on the Indianspices website, and does not apply to any other information or web site. The information gathered on the Web Site (personal, demographic, technical etc.) for the purposes of operating and improving the Web Site, provides a positive user experience and better services.

Your email address will be recorded and information will be provided if you choose to the preference for sending a message. Your email address will not be used for any other purpose, and will not be disclosed, without your consent.

If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the concerned through the contact us page.

The use of the term "Personal Information" in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained.

2) Copyright Policy

Material featured on this website may be reproduced free of charge. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorization to reproduce such material must be obtained from the department/copyright holder concerned.

3) Hyperlinking Policy

Links to other websites that have been included on this website are provided for public convenience only. Spices Board  is not responsible for the contents or reliability of linked websites and does not necessarily endorse the view expressed within them. The availability of such linked pages at all the times is also not guaranteed.

4) Terms and Conditions

This official website of the Spices Board has been developed to disseminate information to the general public. Though all efforts have been made to ensure the accuracy and correctness of the content on this website, the same should not be construed as a statement of law or used for any legal purposes.

• The web contents are subject to change without any prior notice from Spices Board website.
• In no event will Spices Board be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website. In case of any variation between what has been produced on the website about Act, Rules, Regulations, Policy Statements etc. and that contained in the relevant Act, Rules, Regulations, Policy Statements etc. with the department the latter shall prevail .
• These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.

5) Refund policy for making receiving registration fee through payment gateway furnished below:

PROCEDURE FOR REMITTANCE/REFUND OF REGISTRATION FEES FOR CERTIFICATE OF REGISTRATION AS EXPORTER OF SPICES

The fee for renewal as well as fresh registration for Certificate of Registration as Exporter of Spices [CRES] with effect from 1^st April 2018 are detailed below. The registration fees shall be remitted through the payment gateway.

DETAILS OF FEES FOR FRESH/RENEWAL/ISSUE OF DUPLICATE CERTIFICATE (Amount in RS)

GST will be extra as applicable

REFUND OF REGISTRATION FEES

Registration/renewal fees once paid through the payment gateway shall not be refunded except in the following circumstances:

1.Multiple times debiting of Applicant Card/Bank Account due to technical error OR Applicant's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Applicant.

2.Due to technical error, payment being charged on the Applicant Card/Bank Account but the online application submission for registration/renewal is unsuccessful. Applicant would be allowed to resubmit the application at no extra fee. However, if in such cases, Applicant wishes to seek refund of the amount, he/she would be refunded the net amount, after deduction of Payment Gateway charges or any other charges.

3.The Applicant will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments. The application for refund should be sent to mail id : marketing.sb-ker@gov.in

4. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by the Board through electronic mode in favour of the applicant and confirmation sent to the mailing address given in the online registration form, within a period of 7-10 calendar days on receipt of such claim.

5. In case of any queries, please call Registration help desk of the Board 0484-2333610 Extn 256 or write to marketing.sb-ker@gov.in or contact nearest Board's Office